Refund Policy for CliffGarden
Last updated: January 30, 2023
At CliffGarden, we strive to ensure that our customers are completely satisfied with their purchases. We understand that sometimes, you may need to return an item. This Refund Policy outlines our protocols and procedures for returning an item purchased through our website, cliffgarden.xyz, or at our physical location at 43 Bedford Street, Westminster, London, United Kingdom, WC2E 9HA.
Eligibility for Refunds and Exchanges
- Goods must be returned within 30 days from the date of purchase.
- Items must be unused, unaltered, and in the same condition that you received them.
- Goods must be in the original packaging with all the original tags attached.
- To complete your return, we require the original receipt or proof of purchase.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error cannot be refunded.
Refund Process
- Contact our customer service team at +44 20 7946 0958 to initiate the return process.
- Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email for further instructions.
Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping Returns
To return your product, you should mail your product to: 43 Bedford Street, Westminster, London, United Kingdom, WC2E 9HA.
Please note that you will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refund Policy, please contact us at +44 20 7946 0958.